Customers

Q. Why are your prices so much cheaper than everywhere else?
A. The high volume of magazine subscriptions that we sell allows us to negotiate special discounted prices with the various publishers. There are no catches to our prices...all you pay is the price that is listed. You will get your subscription and at the lowest price. That's our guarantee.

Q. How long will it take for me to receive my order?
A. On average, you will receive your first issue 4 to 12 weeks after your order is confirmed. Generally, weekly subscriptions will take about 4 to 8 weeks to start and monthly subscriptions will take 8 to 12 weeks to start. There is very little difference in the processing time whether one orders directly through the publisher, or through a subscription reseller. This time period applies to both new subscriptions and renewals.

Q. Can I renew a subscription I am already getting?
A. Absolutely. You will see the option to renew on the magazine page. Please note that the publisher processes renewals within a similar timeframe as mentioned above (4 to 8 weeks).

Q. If I am renewing a subscription should I also tell you when my current subscription ends or the subscription number?
A. Yes, need to do that. Please fill it in the optional fill when you check out. You need to do is ensure that the name and address you give us is the same as the name and address of your current subscription. The publisher will take care of the rest.

Q. What is your refund policy?
A. We can only refund payments for orders within 48 hours of the order being submitted. Since we remit money to fulfillment houses and cannot get it back after the order is placed, we are unable to refund your subscription payment after that time. If however, there is a mistake made on our end, then we will be happy to refund your money. We will try t make sure that you will get your subscription within a maximum of 12 weeks, but on average, all it takes is 4 to 8 weeks.

Q. Can I send a subscription as a gift?
A. Yes. Just enter the recipient's information in the 'Shipping' section, and put in the comments of the order that this is a gift.

Q. How do I send different magazines to different addresses?

A. To send subscriptions to multiple addresses, please list the additional addresses in the comments section of the checkout page. Please be sure to note which magazines are going to each of the shipping addresses.

Q. What happens after my order is placed? How is it shipped?
A. After you place your order, you will receive a confirmation e-mail from us. Soon afterwards we will submit your order to the publisher through our clearinghouses. The publisher will then add your information to their database and will ship the magazine to you via the Hong Kong Postal Office/Logistic Agency. After you receive your first issue, your account can be handled by the publisher. As mentioned above this whole process takes 4-8 weeks, on average.

Q. Are there any additional charges such as shipping & handling?
A. No. There are no additional fees at all. The price that is listed for each magazine is all you pay.

Q. Where do you ship to?
A. We can ship only to the Hong Kong SAR. and ship a few magazine to Mainland China.

Q. How do I change the information on the shipping label of my magazine?
A. You should contact the publisher directly and inform them of any changes that need to be made. If you need our help, please kindly send us your order number to cs2009@sub.com.hk

Q. What form of payments do you accept?
A. We accept Visa, MasterCard, American Express and Discover through paypal, We accept orders via our website, and via mail.
As well, you can pay us by cheque, or bank deposite.

Q. I am adding a magazine to my cart, but the cart appears to be empty. What is wrong?
A. In order to properly shop at our site, you must have cookies enabled. Cookies allow your browser to remember your cart information when you jump from page to page. If magazines are not properly being added to your cart, and you do not know how to turn on cookies, please contact someone at customer support to receive help with this issue. 

Publishers

Q. How can I get my publication listed on the sub.com.hk web site?
A. If you are a publisher interested in listing your publication/s on the sub.com.hk web site, please send an email to publishers@spread.com.hk.

Q. How can I put advertisement on sub.com.hk?
A. If you are interested in putting advertisement on the sub.com.hk web site, please send an email to info2009@spread.com.hk.